Support

FPE Customer Support

FPE is more than just an equipment supplier. FPE customer support includes food processing equipment maintenance, equipment training and even a 24-hour helpline for our X-Ray equipment customers.

We have a dedicated FPE Service Division that offers training, technical support & after-sales servicing. Our team of full-time technicians makes us the preferred choice for complete and local operational support when your food processing equipment fails to perform. You can rely on us to get your production line up and running in no time at all.

We understand that food safety is of the utmost importance to food manufacturers today. That’s why FPE supplies state-of-the-art product quality inspection technology and advice, as well as providing maintenance management to keep your processing plant in safe and efficient working order.

Some of the FPE support services we offer include:

  • A 24-hour X-Ray service support line.
  • Guaranteed within-the-hour response time, during normal business hours.
  • On-site training courses on all FPE equipment.
  • Chemical Lean (CL) calibrations & on-site validations for X-Ray.
  • Disposal of hazardous components advice.
  • X-Ray Licensing support.
  • Radiation safety support.
  • Same day despatch of common parts if ordered by 3.00 pm.
  • Remote dial in X-Ray support.
  • Fixed price preventative maintenance & service contracts.
  • For more information please contact Andrew Dawes at andrewd@fpe.net.au.