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    FAQ

    Common Food Processing Questions & Answers

    On this page, you can find answers to the following frequently answered questions:

    • What countries do you supply?
    • What are your current lead times?
    • Can you provide me with a free quote?
    • Do you supply spare parts?
    • Do you do equipment servicing?
    • Do you charge extra for installation?
    • Do you sell second hand items?

    For more information, head to our food processing blog for news, tips and insights. If you have a food processing question that isn’t answered here, feel free to get in touch with the team on AUS 1800 882 549 or NZ 0800 100 003.

    What countries do you supply?

    FPE is a leading food and meat processing equipment supplier to Australia and New Zealand.

    What are your current lead times?

    This largely depends on the equipment you’re ordering but we do our best to hold as much equipment in stock as is possible so that we can supply on demand. We also hold critical spare parts and consumable items in stock for same day dispatch. If you’d like to know the lead time for a specific item, give the team a call on 1800 882 549 (Aus) or 0800 100 003 (NZ).

    Can you provide me with a free quote?

    Yes, we’d be happy to give you a free quote. Just give us a call on 1800 882 549 (Aus) or 0800 100 003 (NZ) or submit an enquiry form on the right hand side of this page with the details of the equipment you’re interested in. You can also find the details of our state and territory managers on our contact page.

    Do you supply spare parts?

    Yes, we’re able to provide spare parts for all our machinery, as well as ammunition for the Accles & Shelvoke CASH captive bolt stunners. Find out more on our food processing spare parts page.

    Do you do equipment servicing?

    Yes, we have a team of technicians providing food processing maintenance support throughout Australia and New Zealand. Give us a call on 1800 882 549 (Aus) or 0800 100 003 (NZ) or submit an enquiry form on the right hand side of this page with the details of the equipment that needs servicing. You can also find the phone numbers of our state and territory managers on our contact page.

    Do you charge extra for installation?

    Yes! But this largely depends on the piece of equipment. Give us a call or submit the enquiry form and one of our team will get back to you.

    Do you sell second hand items?

    At FPE, we only supply new equipment from best in class food processing equipment manufacturers.